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Our goal is to resolve your problem as quickly and efficiently as possible. Follow these quick guidelines for using all the support resources we have to offer efficiently, so we can serve you better, faster, and help you connect your students to their dream jobs. 


 Here's how to get the most out of GradLeaders support:

Get Instant Access to Hundreds of Resources

Follow the links on this page for access to user guides, videos, in-depth training articles, technical documentation and many more resources that can help you find solutions quickly and on your own. 

Use Live Chat for Quick Questions

If you can't find an answer in our support portal or KnowledgeBase, click on the Live Chat window below. With chat, we can answer quick questions and resolve minor issues in 10-15 minutes. 

Email Support for Complex Issues

Problems that can't be resolved in a few minutes, or require a lot of explanation, are better answered via email. Contact our support team via email and get your case assigned to one of our specialists in less than 24 hours. 

If your issue requires additional training, intervention from our technical team, or a meeting with our support team, we'll escalate it as needed. For additional information about our support process, please refer to our Service Request Process.

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