Get answers to some of the most frequently asked questions by experiential learning professionals, internship programs, career centers, and other school representatives looking to purchase and implement GradLeaders Experiential Learning Management Software.
Q: Is the platform white-labeled? Can I feature my own brand, name, color, terminology, etc.?
A: Yes. GradLeaders is highly-customizable so that you can use your logo, colors and terminology plus also customize dashboards, screen messages, emails, text message reminders and more. Most of the time your student and employer users have no idea they’re even using a GradLeaders powered system. We want you to get all the credit for placing your students in their internships!
Q: Is it customizable and configurable?
A: Yes. GradLeaders offers the most robust, configurable and customizable experiential learning management system in the market today. With over 2,000 settings and permissions in the system you can truly make the platform your own.
Q: Do I build/configure the system or is that done for me?
A: We build it for you. After signing a partnership agreement, your dedicated implementation manager will meet with you to discuss customization and configuration options so that they can build the system for you plus offer customized training.
Q: Can you collect both for-credit and non-credit internship data?
A: Yes, the system makes it really easy for employers to post and students to report all types of work experiences (even if they found the opportunity form an external source). You can even have different approval workflows and forms for each type of experiential learning opportunity.
Q: Can we create custom approval workflows for different types of programs?
A: Yes. You have the option to create multiple approval processes, determine the order in which owners approve, and set timelines for a completely automated experience.
Q: Do approvers need to log into the system?
A: No, approvals can be sent to anyone and no log-in credentials are necessary—the platform simply sends them an email with an embedded link to the form where digital signatures/initials can be submitted.
Q: Can we customize learning objectives surveys, mid-term and final evaluations for students and employers?
A: Yes, you can create and deploy custom surveys and evaluations powered by SurveyMonkey. You get up to 3 free SurveyMonkey accounts when you purchase GradLeaders Experiential Learning Management Software. These surveys are integrated into the platform to automate responses and reminders to each user group each semester/quarter.
Q: Is the platform mobile-friendly and easy-to-use for my students and employers?
A: Yes, the GradLeaders platform offers mobile-first, responsively designed portals for your students, alumni and employers that's extremely easy-to-use but also includes in-app guided walkthroughs for users. Our extensive Interaction Design (IxD) of the job seeker and employer portals in 2017 focused on creating engaging, thoughtful and logical interfaces, based on our comprehensive review of more than 400 million clicks over the past decade. As a result, GradLeaders partners can give their students and employers access to a mobile version of their end-to-end services, anywhere, anytime. This fully responsive system automatically resizes for use on any mobile phone, tablet or computer so your users can quickly do what they need to do and easily find what matters to them.
Q: Do emails from the platform come from GradLeaders email addresses or our own?
A: Emails sent from GradLeaders come from the user’s unique email or a generic school email address, not GradLeaders. You can set different default email address for internship posting alerts, event alerts, co-op alerts, and more. You can even update the “from” email address on each individual email send.
Q: What’s the average email deliverability, open, and click-through rates?
A: Our team spent a lot of time getting our new email marketing platform within GradLeaders right before launching. We spent months testing, scrubbing email addresses, and warming up IP address to ensure the highest possible open, click-through, and delivery rates. And it paid off! Over the past 365 days there have been 27,607,172 emails sent through the system and our career center partners have had a 99.43% deliverability rate, 30% open rate and 3% click-thru rate (CTR).
Q: Do I need to pay for Handshake for students to get access to those jobs?
A: No. In August of 2019 Handshake decided to open it’s network to any undergraduate student with a “.edu” email address to “see personalized job recommendations, get messaged by employers about incredible opportunities, apply for jobs, read employer reviews, and receive career advice from other students.”
Q: Do you resell our student data?
Q: Can I pull reports on engagement, outcomes and ROI?
A: Yes. GradLeaders not only offers 100s of robust canned reports but also at-a-glance metrics with data visualizations that make it even easier for experiential learning programs to access data and insights related to student engagement, employer engagement, internship activity, communication tracking, evaluation data, outcomes reporting and more! These reports can also be scheduled for email inbox deliveries on specific days/times so that you and other key stakeholders always have the latest and greatest data available to them.
Q: Could a corporate partner/sponsor be featured within the platform?
A: Yes, in multiple ways! You can highlight corporate sponsor/partner profiles, jobs, internships, and events within the platform by adding custom widgets to the dashboards, creating quick searches for just their jobs, sending dedicated emails through the system, featuring their career website as a task in CareerTracker, or even adding their logo to the system header.
Q: Are you able to integrate any other software/systems within your platform?
A: Yes. We integrate with Twilio for web real-time communications but make it easy to use Zoom, Teams, or third-party solutions as well. GradLeaders also integrates with SurveyMonkey for surveys or evaluations. GradLeaders embeds Looker for real-time metrics and data visualization tools. We also offer single sign-on (SSO) authentication via CAS, LDAP or Shibboleth/SAML. We also offer calendar integration for Microsoft or Google. And with other open APIs specifically for events, intern notes, interns, companies, recruiters, internship postings, resumes, and SSO it’s easy to integrate with other systems.
Q: How much does it cost?
A: GradLeaders offers modular pricing for every type of school and budget which allows you to build the right Experiential Learning Management System for your unique needs. Just tell us about your needs and challenges and we can point towards a package and pricing uniquely for you. Stop paying for features and services you don't need! Get a custom platform built specifically for you!
Q: How long does it take to implement?
A: Building, customizing and learning to use GradLeaders Experiential Learning Management System can take anywhere from 5-10 weeks or longer based on your unique needs and requests. In general, we can go as fast or slow as you want, but your engagement in the process is critical to launching your custom platform to students and employers.
Q: Has Gradleaders undergone a SOC 1 or SOC 2 assessment?
A: GradLeaders has not. Our hosting company – Expedient has. This hosting environment is an enterprise-class facility monitored and protected by a team of experts. It offers increased security via a man trap with key-card and bio-metric hand scanner, single point of entry and exit. It also offers FE-25 fire prevention and thermal and particulate fire detection systems. Engineers are on-site 24 hours a day, 7 days a week, 365 days a year.
Q: Within the last 12 months, what is your solution uptime?
A: 99.914%. Our consolidated hosting environment, Expedient, is an enterprise-class facility monitored and protected by a team of experts. This hosting environment provides better uptime with predictive monitoring to identify problems before service is impacted and less downtime with multiple backup environments strategically located in risk-adverse regions including Columbus, Cleveland, Boston, Baltimore, Indianapolis, Memphis and Pittsburgh.
Q: Is GradLeaders accessible?
A: Yes, GradLeaders student and employer interface is compliant with Section 508 and WCAG 2.1 accessibility standards. For abled users, the accessibility enhancements in our application are not noticeable. For those using adaptive tools like screen readers, the enhancements will provide a better user experience. Accessibility compliance is the law — and it’s the right thing to do. At GradLeaders, we’re trying to remove barriers to using our application and reduce the risk of legal problems our partner schools may face by using technology that is not compliant.
Q: How are student and/or employer issues handled?
A: On-demand support is offered via in-app guided walkthroughs, downloadable PDF guides, and how-to videos but GradLeaders will never interface directly with your students or your employers. Those relationships are your own and we want to ensure you get the credit for making those connections, not us.
Q: How do you support school partners? What is your service level agreement (SLA)?
A: With GradLeaders, you will not only have a dedicated Implementation Manager during initial setup but we also have a dedicated Support Team. Included in the Support Team is the next level of support provided by the Customer Relationship Manager (CRM). They will be available to work on more complex Support Requests including system site reviews, scheduled training, data integration/upgrade processes, configurations and other more advanced support. In addition to the Support Team, you also have a Customer Success Manager (CSM). The Customer Success Team is focused on strengthening the partnership and helping you get the most benefit and utility from GradLeaders products and services. If there are any questions about who to contact, start with the Support Team. They will make sure that your request is routed to the appropriate member of the GradLeaders team. There is also a dedicated email address and phone number to call for support. We offer Live Chat in-app plus in-app guided walkthroughs and other on-demand support resources as well. Contact us for the full SLA document.
Q: Is the data encrypted at rest? If so what is it encrypted on?
A: Currently only sensitive data such as passwords are encrypted at rest using Microsoft .NET security provider. However, we are transitioning to a new cloud platform early Summer 2021 that will encrypt all data at rest on all servers. This will be Expedient’s EEC platform.
Q: Who else is currently using this software?
A: Various schools, internship programs, experiential learning offices and career centers around the world use GradLeaders Experiential Learning Management Software, including Duke University, Golden Gate University, Northwestern University, The University of Texas at Austin, University of Toledo, The University of Texas at El Paso, The University of Montana Missoula, DePaul University, Massachusetts Maritime Academy, North Dakota State University, Montana State University Billings, Millersville University of Pennsylvania, Keene State College, The University of Memphis Fogelman College of Business & Economics, University of Wisconsin-Stout, University of Tennessee-Knoxville, SUNY Geneseo, SUNY Potsdam, Waukesha County Technical College and many more. Over the last year we had over 20,000 admin users, 580,000 student users, and more than 120,000 employers used GradLeaders.
Q: Do you have any testimonials you can share?
A: Yes, multiple from all types of schools. Visit our website for the complete list or contact us for references.